Welcome to Neon Reef

Neon Reef Limited in administration (“the Company”)

A message to all customers,


Please see below information regarding your new supplier, their contact details, what to do now to ensure you receive a final accurate bill and answers to a few frequently asked questions.


On 21 November 2021 Ofgem transferred the Company’s customers to British Gas as part of the Supplier of Last Resort (“SoLR”) regulated process. Energy supplies have remained secure throughout this process, with British Gas supplying energy to all customers from this date. The Company ceased supply of energy from 21 November 2021.


Following completion of the Ofgem regulatory process, on 24 November 2021, Rob Croxen, Paul Berkovi and Mark Firmin of Alvarez & Marsal Europe LLP were appointed as Joint Administrators to the Company.

Contact Information

As you have now transferred to your new supplier, British Gas, they will get in touch with you to set up your new account. You will find information relating to your transfer, and answers to frequently asked questions here Neon Reef – British Gas.   If you do not hear from British Gas, or need to contact them, then please make a note of their contact numbers below.

  • Direct Debit or quarterly payments – 0333 202 9635
  • Pay as you go – 0333 202 9845

Ensuring you receive an accurate final bill.

Please provide a meter reading as at 21 November 2021 through the portal in the
normal way. This can be accessed via the website or on the app. If you have not been able to take a reading on the date of the transfer to your new supplier, please send the next available meter reading and the date it was taken. This may be today.
This will be important to ensure an accurate bill is provided and a smooth transfer to British Gas.

It is important to note that your energy supplies will not be interrupted during the transfer to your new supplier.

Customers will be contacted in due course by Neon Reef Limited in administration regarding your final bill from the Company and settlement of any outstanding balances.

Further information and support can also be found on the Ofgem website and via its Twitter feed @ofgem. We also attach a link to the Ofgem statement (Ofgem appoints British Gas to take on customers of Neon Reef Limited and Social Energy Supply Ltd | Ofgem) that has been issued with regards to the current situation and your new supplier.

Support and advice is available on the Ofgem website for both domestic customers and non-domestic customers. Alternatively, if customers need additional support in England and Wales, they can call Citizens Advice on 0808 223 1133 or email them via their webform. In
Scotland, they can contact Advice Direct Scotland on 0808 196 8660 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and Facebook channels.
 
Below is a set of frequently asked questions to provide further guidance. This should be read in conjunction with the frequently asked questions issued by British Gas (Neon Reef – British Gas)
 
The affairs, business and property of Neon Reef Limited in administration (“the Company” or “Neon Reef”) are being managed by Rob Croxen, Mark Firmin and Paul Berkovi (“the Joint Administrators”) who act without personal liability.
 

Customer FAQ references

1. As a customer what do I need to do?
2. Should I take a meter reading?
3. What happens to any outstanding payments/debt due to Neon Reef?
4. What happens if I have a credit balance?
5. What will happen to my Direct Debit?
6. What will happen if I’m already in the process of switching supplier?
7. What happens if I have already switched supplier?
8. What happens if I’m moving to a new house?
9. What tariff will I be on with British Gas?
10. Who can I contact for additional information?
11. What do I do if there is something wrong with my power supply?
12. What do I do if there is a power cut?
13. Will my power supply be cut-off?

1. As a customer what do I need to do?

You do not need to do anything at this point other than take your meter readings as at 21 November 2021 (or as close as possible) and submit to Neon Reef in the normal way.


Your energy supply has been transferred to British Gas as at 21 November 2021. They will be in contact with you in due course to set up a new account. In the meantime, your energy supply is secured and will not be affected.


2. Should I take a meter reading?

Yes. Please take your meter readings as at 21 November 2021 (or as close as possible) and submit to Neon Reef in the normal way.

3. What happens to any outstanding payments/debt due to Neon Reef?

A final closing account statement will be issued to all customers in due course, and you will be contacted regarding the payment of any outstanding balances.

4. What happens if I have a credit balance?

All domestic customer credit balances are protected by Ofgem regulations and British Gas will honour any valid credit balances. Please visit Welcome to British Gas for further information regarding credit balances.

5. What will happen to my Direct Debit?

Please do not make any amendments or take steps to cancel your direct debit. The administrators will be working with British Gas to automatically transfer your Direct Debit, if possible.

6. What will happen if I’m already in the process of switching supplier?

If you are in the process of switching suppliers, you should contact your new supplier if you have any concerns about whether you have successfully transferred yet. Otherwise, please contact British Gas regarding your ongoing supply.

7. What happens if I have already switched supplier?

If you have already switched supplier, you do not need to do anything. Neon Reef will be in touch regarding any outstanding amounts owed in the form of a final account statement. If your account is paid up to the date of your switch, you will not need to take any further
action.

8. What happens if I’m moving to a new house?

If you are about to move to a new house, then British Gas will now be managing your energy supply. They will be in contact with you in due course and you will need to notify them regarding a change of address. If your move out date was before Neon Reef went into administration, assuming you notified Neon Reef of your move, they will be contacting you with a final bill in due course.

9. What tariff will I be on with British Gas?

British Gas will contact customers over the coming days and again in a few weeks when the transfer has been completed and your account has been fully set up, and they will be explaining details of your new tariff. If you have any immediate queries, please contact
British Gas.

10. Who can I contact for additional information?

If you need any information regarding your energy supply, you will need to contact your new energy supplier, British Gas.


Their website at Neon Reef – British Gas provides useful FAQs and contact details.


If you’d like more information you can also take a look at Ofgem’s Safety Net FAQs.


If you have a query relating to your outstanding account with Neon Reef Limited in administration then don’t worry we will be in touch in due course.

11. What do I do if there is something wrong with my power supply?
 
If there is something wrong with your power supply you need to contact your new energy supplier, British Gas. In an emergency situation please use the emergency contacts listed on the British Gas website.
 

12. What do I do if there is a power cut?

In the event of a power cut you will need to call your new energy supplier, British Gas. In an emergency situation please use the emergency contacts listed on the British Gas website.
 
 
13. Will my power supply be cut-off?

No. Your energy supply will not be cut off and has now been transferred to British Gas.
 
The affairs, business and property of Neon Reef Limited in administration are being
managed by Rob Croxen, Paul Berkovi and Mark Firmin (“the Joint Administrators”)
who act without personal liability.

We’re passionate about protecting our planet so we only offer green electricity which won’t harm our environment. So, you can feel proud of the way you power your home.

We like to keep things simple and honest; we offer a choice of either a fixed or variable green tariff for everyone. There are no nasty surprises or hidden costs. And with our Neon Reef App, you can manage your account 24/7, wherever you are.

Neon Reef are proud supporters of Shark Trust and S.H.A.R.E. Shark Trust is a UK charity working globally to safeguard the future of sharks and rays through positive change and S.H.A.R.E is a nationwide siberian husky rescue based in the UK, who are dedicated to rescuing and rehoming huskies.

Neon Reef charities

Switching has never been so easy!

home

No engineer or installer visits

Gas_Electric
No disruption to your supply
savings-and-investment
No paperwork
pensions
No need to contact old supplier

What our customers say

We go further...

Our mission is to supply energy which makes a difference to the world we live in, now and in the future.  

We want to make it as easy as possible for you to make the greener choice. It only takes a couple of minutes to switch to Neon Reef and once you’re signed up you can manage your account at the touch of a button either online or through our app.

Renewable Energy

100% renewable energy

Clock

Switch in 2 minutes

iPhone

Online account management