Complaints

At Neon Reef we’re passionate about making utilities work around your lifestyle – we want everyone who joins our community to enjoy their time with us and save money. But sometimes things don’t go to plan.

Please feel free to get in touch with us and we’d love to resolve any issues.

Tell us if you're unhappy

If you are unhappy, please use our simple online form below to send us your complaint, which will be quickly picked up by one of our customer care team members.  

You can alternatively write to our Complaints Team at Neon Reef Limited, 5 Poole Road, Bournemouth BH2 5QL.