Complaints

At Neon Reef we’re passionate about making utilities work around your lifestyle – we want everyone who joins our community to enjoy their time with us and save money. But sometimes things don’t go to plan.

Please feel free to get in touch with us and we’d love to resolve any issues.


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Send us a message

By sending this email, you help us to understand your needs.

Send us an email


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Online Form

You can use our simple online form below and have your complaint to us in minutes.

Use online form

Contact us online

You can alternatively write to our Complaints Team at Neon Reef Limited, Floor 7, Merck House, Seldown Road, Poole, BH15 1TW.