Know Your Rights
Know your rights in a changing energy market
If you need help with an energy problem, Citizens Advice will be able to help with free and independent advice and support.
They have created a handy checklist for you to ‘Know your rights in a changing energy market’:
They also have a range of guides to help answer the most common energy problems for example with your bills or meters, or if you’re struggling to pay for the energy you use.
For more information visit the Citizens Advice website or you can call them directly:
Consumer Service 0808 223 1133
Consumer Service Welsh Speaking 0808 223 1144
Monday to Friday, 9am to 5pm