Priority Services Register

The Priority Services Register (PSR) is a free service provided by Neon Reef to our customers in need. Here we explain the help available to you if you sign up.

You can apply for the Priority Services Register (PSR), or a family member/carer can apply on your behalf, if you’re:

– Disabled
– Chronically sick
– Bedridden
– Living with dementia
– Of pensionable age
– Living with children under 5
– Experiencing mental health issues
– Living with learning difficulties
– Unable to speak English
– Temporarily experiencing difficulty due to life-changing events (things like: an operation, pregnancy, redundancy or bereavement)

Choose from 2 ways to apply:

– Print out this application form and email it to us:

– If you prefer fill out this form

The PSR is completely free and confidential and it means you’ll always get the help you need, particularly in an emergency.

We’ll work out exactly how to support you when you apply, but here are some things we can do:

– Give you notice if we know about a planned power cut, which is especially important if you have medical equipment that needs powering.
Send your bills in large print; or send duplicates of your bills to a friend, carer, or family member.
Provide a free annual Gas Safety Check if you’re eligible to receive one ensuring your gas appliances are working safely.
Send an engineer to read your meter (if you don’t have a smart meter) and arrange a password for the engineer to give you before you let them enter your home.
Read your bills out to you each month if you’re visually impaired.

When you sign up to PSR, you’re consenting to your data being stored on our secure systems. We’ll never share it with anyone for marketing purposes (so you won’t receive sales calls). But sometimes we’ll share it with those who supply and maintain the supply of electricity and gas to your home, including: 

– Meter operators.
– Engineering partners.
– Network operators.

You can tell us not to share your data, but it means we might not be able to meet your needs. For example, in the event of a power outage, we couldn’t tell a network operator to prioritise your power should you need it. We also couldn’t include you in our password scheme or give you a Gas Safety Check.

You can read more about how we protect your sensitive personal data through our PSR, and more generally, in our privacy policy.